Expert IT Advice for Melbourne Homes & Businesses
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Expert News
General IT advice, troubleshooting tips and technology updates for homes and businesses.
Cyber Security News
Cyber security risks, scam trends, phishing, ransomware, account security and practical protection advice.
Wi-Fi & Networking
Advice on Wi-Fi coverage, network reliability, UniFi, access points, NBN and common performance problems.
Microsoft 365 & Email
Microsoft 365, Outlook, Exchange, email security, migrations and everyday cloud productivity issues.
Backup & Business Continuity
Guidance on backup, disaster recovery, protecting important data and reducing downtime.
Case Studies
Real Melbourne IT projects covering cyber security, Wi-Fi, Microsoft 365, computer support and business technology.
Advice Backed by Real-World IT Support Experience
Our advice is based on the kinds of technology problems we diagnose, repair and improve every day — not just theory. This hub makes it easier to find practical information by topic and understand when a problem can be handled yourself and when professional IT support may be worthwhile.
What you can expect from our advice
- Practical explanations without unnecessary technical jargon
- Real-world lessons from Melbourne IT support and project work
- Guidance on security, reliability, performance and business continuity
- Clear next steps when an issue needs deeper investigation or professional support
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IT Support Melbourne
Onsite and remote help with computers, business technology, troubleshooting and day-to-day IT problems.
Cyber Security
Security assessments, Microsoft 365 protection, endpoint security and practical risk reduction.
Microsoft 365 Support
Help with Outlook, Exchange Online, Teams, OneDrive, SharePoint, MFA and Microsoft 365 administration.
Wi-Fi & Networking
Wi-Fi troubleshooting, mesh systems, UniFi, access points and wired or wireless network support.
Latest Expert IT Advice

Ubiquiti NanoStation Upgrade Mordialloc | airMAX Wireless
When the outdoor Ubiquiti Loco M2 used in a point-to-point wireless link at U3A Kingston in Mordialloc failed, the site needed the connection restored with a suitable replacement.
We replaced the failed radio with a Ubiquiti NanoStation M5, configured and aligned the new unit, then tested the wireless link onsite.

Weekend Business Wi-Fi, EFTPOS & Network Support in Melbourne
A Brunswick therapy practice needed urgent weekend help with slow Wi-Fi, a misconfigured Deco mesh system, EFTPOS connectivity and website access issues. We simplified the network, restored reliable coverage and isolated a separate Aussie Broadband DNS issue.

Facebook Account Hacked? How We Helped a Bentleigh East Client Secure Their Accounts
A client in Bentleigh East contacted us after becoming concerned that their Facebook account and primary Mac computer may have been compromised.
They had noticed that their profile picture had changed unexpectedly, along with inflammatory Facebook comments being posted to other people from their account. Understandably, they wanted to know whether someone had gained access to their Mac, Facebook profile or other important online accounts.

WordPress Website Security Checklist for Small Businesses
A practical WordPress website security checklist for small businesses, covering plugin updates, backups, MFA, admin access, hosting, DNS, email security and incident response. Learn how to reduce the risk of your website being hacked, blacklisted, defaced or used to send spam.

UniFi Wi-Fi Speed & Drop-Out Issues in a Large Kew East Home
We were recently called out to a large home in Kew East where the client was experiencing slow Wi-Fi speeds, drop-outs and inconsistent performance across the house.
The home already had a fairly serious network setup installed, including four UniFi access points connected back to an enterprise 16-port Ubiquiti Edge PoE+ switch. The internet connection was with Aussie Broadband, and the main router being used was an Eero router.
On paper, the home had the right idea: multiple access points, wired backhaul and business-grade networking equipment. But the way the Wi-Fi was configured was causing problems.

Upgraded to Deco Mesh or UniFi Wi-Fi 7? How to Optimise Your Windows 11 Laptop for Better Wi-Fi Performance
A Wi-Fi 7 upgrade does not always mean your laptop will automatically use the fastest connection. Here are the Windows 11 settings to check after upgrading to Deco Mesh or UniFi Wi-Fi 7.
Trusted by Melbourne Businesses & Home Users
EXCELLENT
Based on 264 reviews
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ABAmanda Buckley★★★★★
The very good reviews for the Intuitive Strategy folks are well-deserved. Both Michael and Hugh are great to deal with. Non-patronising. Explain in simple terms. Take the time to listen to your questions, and make sure you get it. Highly recommend.
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GDGeorge Dalidakis★★★★★
I am always happy with your efficient and prompt assistance when I need you!!
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ncnello compagnino★★★★★
Absolutely recommend Michael he is a SUPERSTAR he is a true professional Love his work ethic and he has set my system up perfectly 👌
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SKSteven Kruger★★★★★
I found Michael to be very knowledgeable and helpful in my quest to upgrade my desk top computer which he had upgraded approximately 1 year ago. His pricing is competitive and product knowledge professional. Thank you.
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STStephen Tingay★★★★★
Amazing support 24/7. When you don’t have tech knowledge Michaels ability to help at any time is 2nd to none 👍💯‼️
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GGCA★★★★★
I've had lots of fantastic experiences with Intuitive Strategy. They are reliable, highly efficient, and always a pleasure to deal with. What really stands out is how quickly they respond whenever I need assistance. It's reassuring to know that if a problem arises, they're onto it straight away and get things resolved with minimal fuss. I highly recommend Intuitive Strategy to anyone looking for responsive and dependable IT support.
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J-Judy - LVL Group★★★★★
amazing work fix my computer problem so quick . great service !!
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TWTremlett Woodstar★★★★★
Friendly, Prompt, knowledgeable, . . . they fixed all our apple and PC problems efficiently and importantly at an affordable price. What else is there to say, we highly recommend Intuitive Strategy for all our computer/IT needs. Toucan Glass Studio
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DCDavid Cooke★★★★★
In our design practice, we really like working with the team at Intuitive Strategy. Michael & Hugh from the team are always there for us when we need them. Our most recent IT upgrade to M365Email was brilliantly handled by Hugh, who set things up for us out of office hours to make sure we had a seamless transition. Highly recommend this crew
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ALAlison Lamont★★★★★
Thanks Michael for a wonderful outcome to our tech issues. You were a calm, patient and very competent support.
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HBHarley Berridge★★★★★
Amazing service and quality technical work. Michael and team saved our bacon on a Sunday. They bent over backwards to fix our laptop and recover project work stuck on a faulty drive. Highly recommended!
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KZKylie Zamel-Gjubini★★★★★
Hugh supported our business with IT security and email domain set up and migration. Services was quick, knowledgable and took the stress out of us having to understand and manage this process.
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LKLucia K★★★★★
Fantastic, service as always, problems consistently fixed swifty and completely resolved. Good, prompt, consistent service is a surprise these days.
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SGSteven Grant★★★★★
Michael was efficient, fast, friendly and extremely helpful in sorting out not only the problem contacted about but willing to spend the time to sort out several other minor issues as well.
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SASarah Ashton★★★★★
Micheal was patient with me and guided me through a difficult process. Highly recommend
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OOOptical Oasis★★★★★
We have been using Michael and his team for a number of years and cannot fault the service. Always quick on the response and extremely knowledgeable. As a small business he never makes me wait like other big businesses have in the past. My small business is always important to them.
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RARobin Alfredson★★★★★
The service was excellent!!
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PBPaul Burke★★★★★
Michael is very responsive and knowledgeable. Great customer service and great outcomes!
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SSScott Stephens★★★★★
I would give a 10 star if I could. IT and phones are my worst nightmare when things go wrong !! Hugh is very calm , follows careful process, time efficient ! … and a gentleman with it !! .. I have already passed his details on to friends and family.
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BPBruce Pattison★★★★★
Excellent service & follow up from Hugh to fix an email issue & help with a new laptop. I highly recommend Hugh.