For Telstra accounts use the MyAccount reset links below to recover your username or reset your password:
For Bigpond accounts you can request to receive an SMS with your login access details:
Username SMS request: https://myid.telstra.com/forgottenUsername/
Password recovery via SMS: https://myid.telstra.com/identity/as/authorization.oauth2?response_type=code&forgottenPassword=true&PasswordReset_UsernameVerification=true&RAAInitated=true&client_id=redirectapp&goToURL=https%3A%2F%2Fwww.my.telstra.com.au%2Fmyaccount%2Foverview
Thanks to Telstra for the information resource and retrieval links:
Speak to us today to get your modem or router configured with your new log-in details!