Archives: KB Articles

I can not see my desktop icons or launch task manager

Launch Windows XP > when the desktop appears press ‘start key’ + ‘U’ this will launch the utility manager and Microsoft Narator In the Microsoft Narator windows click on ‘Microsoft Web Site’ to launch Internet Explorer > Click on File > Open > Browse to C:\Windows\regedit.exe and open it > delete the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows …

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My Outlook 2003 has stopped receiving emails and i get an unknown error

In order to repair your pst file you must run the ‘Inbox Repair Tool’. The Inbox Repair Tool can be found in ‘C:\Program Files\Common Files\System\MSMAPI\1033\SCANPST.EXE’. Complete the scan using the tool and select repair when prompted. It is recommended that you select the checkbox for backup when prompted before repair.

My Apple MAC or Mac Book can not detect my new network printer

Your network printer probably doesn’t have the ‘Bonjour’ feature enabled on the printer settings. This feature was previously known as Rendezvous. Log into your printer settings using your web browser via its IP address (e.g. or refer to your manual for help on enabling this feature.

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