Personal & Family Cyber Safety Melbourne
Practical personal cyber security and family cyber safety support for Melbourne households and individuals.
We help with parental controls, family internet filtering, account security, multi-factor authentication, home computer protection and recovery after scams, malware or account compromise.
Help reduce access to unwanted, adult and known malicious websites.
Strengthen email, cloud and social accounts with MFA and safer recovery options.
Practical cyber safety support for Melbourne homes and individuals.
25+ years
Local technicians
7-day support
260+ reviews
On-site & remote
Cyber Safety for Melbourne Families & Individuals
Personal cyber security is about protecting the people, accounts, computers and home network your household relies on every day.
Parental Controls
Set age-appropriate controls and restrictions on supported devices, accounts and online services.
Family Internet Filtering
Configure compatible home networks to reduce access to adult content and known malicious websites.
Account & MFA Security
Protect important email, Apple, Google, Microsoft and social accounts with stronger authentication.
Home Computer Security
Improve protection on family PCs and Macs with updates, security software and safer configuration.
Scam & Phishing Help
Get practical help after suspicious emails, fake login pages, remote-access scams or account compromise.
Home Wi-Fi & Device Security
Review router settings, Wi-Fi access and connected devices as part of a safer home technology environment.
Personal & Family Cyber Security Services
Our personal cyber security consultants can help with one-off setup, troubleshooting and practical improvements for families and individuals.
Parental Controls Setup
Configure parental controls on supported computers, mobile devices, accounts and online services.
Whole-Home Internet Filtering
Set up compatible router or DNS-based filtering to help block adult content and known malicious websites across the home network.
Personal Account & MFA Security
Improve sign-in security, enable multi-factor authentication and review account recovery options.
Malware & Unwanted Software
Help remove malicious or unwanted software and secure the affected computer and accounts.
Home Wi-Fi & Router Security
Review router configuration, Wi-Fi access and connected-device security where appropriate.
Scam & Account Compromise Help
Practical assistance after phishing, suspicious sign-ins, compromised email or social media accounts and online scams.
Rated 5 Stars by Melbourne Customers
260+ customer reviews for IT support, computer security, malware removal, Wi-Fi and cyber security assistance.
EXCELLENT
Based on 264 reviews
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Amanda Buckley
The very good reviews for the Intuitive Strategy folks are well-deserved. Both Michael and Hugh are great to deal with. Non-patronising. Explain in simple terms. Take the time to listen to your questions, and make sure you get it. Highly recommend.
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George Dalidakis
I am always happy with your efficient and prompt assistance when I need you!!
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nello compagnino
Absolutely recommend Michael he is a SUPERSTAR he is a true professional Love his work ethic and he has set my system up perfectly 👌
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Steven Kruger
I found Michael to be very knowledgeable and helpful in my quest to upgrade my desk top computer which he had upgraded approximately 1 year ago. His pricing is competitive and product knowledge professional. Thank you.
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Stephen Tingay
Amazing support 24/7. When you don’t have tech knowledge Michaels ability to help at any time is 2nd to none 👍💯‼️
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GCA
I've had lots of fantastic experiences with Intuitive Strategy. They are reliable, highly efficient, and always a pleasure to deal with. What really stands out is how quickly they respond whenever I need assistance. It's reassuring to know that if a problem arises, they're onto it straight away and get things resolved with minimal fuss. I highly recommend Intuitive Strategy to anyone looking for responsive and dependable IT support.
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Judy - LVL Group
amazing work fix my computer problem so quick . great service !!
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Tremlett Woodstar
Friendly, Prompt, knowledgeable, . . . they fixed all our apple and PC problems efficiently and importantly at an affordable price. What else is there to say, we highly recommend Intuitive Strategy for all our computer/IT needs. Toucan Glass Studio
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David Cooke
In our design practice, we really like working with the team at Intuitive Strategy. Michael & Hugh from the team are always there for us when we need them. Our most recent IT upgrade to M365Email was brilliantly handled by Hugh, who set things up for us out of office hours to make sure we had a seamless transition. Highly recommend this crew
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Alison Lamont
Thanks Michael for a wonderful outcome to our tech issues. You were a calm, patient and very competent support.
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Harley Berridge
Amazing service and quality technical work. Michael and team saved our bacon on a Sunday. They bent over backwards to fix our laptop and recover project work stuck on a faulty drive. Highly recommended!
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Kylie Zamel-Gjubini
Hugh supported our business with IT security and email domain set up and migration. Services was quick, knowledgable and took the stress out of us having to understand and manage this process.
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Lucia K
Fantastic, service as always, problems consistently fixed swifty and completely resolved. Good, prompt, consistent service is a surprise these days.
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Steven Grant
Michael was efficient, fast, friendly and extremely helpful in sorting out not only the problem contacted about but willing to spend the time to sort out several other minor issues as well.
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Sarah Ashton
Micheal was patient with me and guided me through a difficult process. Highly recommend
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Optical Oasis
We have been using Michael and his team for a number of years and cannot fault the service. Always quick on the response and extremely knowledgeable. As a small business he never makes me wait like other big businesses have in the past. My small business is always important to them.
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Robin Alfredson
The service was excellent!!
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Paul Burke
Michael is very responsive and knowledgeable. Great customer service and great outcomes!
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Scott Stephens
I would give a 10 star if I could. IT and phones are my worst nightmare when things go wrong !! Hugh is very calm , follows careful process, time efficient ! … and a gentleman with it !! .. I have already passed his details on to friends and family.
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Bruce Pattison
Excellent service & follow up from Hugh to fix an email issue & help with a new laptop. I highly recommend Hugh.
Parental Controls & Family Internet Filtering
Parental controls work best when they combine sensible device and account settings with appropriate protection at the home-network level.
Depending on your devices and router, we can help with:
- parental controls on supported computers, phones and tablets
- Apple, Google, Microsoft and other family-account controls
- DNS-based filtering for adult and known malicious websites
- router-level family internet filtering where supported
- safer browser and search settings
- reviewing recovery accounts and administrator access
Filtering can reduce exposure to unwanted content, but no technical control can block every harmful website or replace appropriate parental supervision.
Personal Accounts, MFA & Identity Security
Email, social media and cloud accounts contain valuable personal information and are common targets for attackers.
We can help improve personal account security with:
- multi-factor authentication
- stronger sign-in and recovery settings
- backup and recovery codes
- reviewing suspicious sign-ins and connected sessions
- password and account recovery assistance
- Apple, Google, Microsoft, email and social-account security
If an account has already been compromised, we can help secure access and review the affected computer or device for related problems.
Home Computer, Device & Wi-Fi Security
Family cyber safety also depends on keeping the computers and home network behind those accounts reasonably secure.
We can assist with:
- Windows and Mac security updates
- antivirus and malware protection
- supported device encryption
- browser and safe-browsing settings
- router administrator security
- Wi-Fi passwords and guest-network configuration
- backup and recovery options
For dedicated networking work, see our Wi-Fi & Networking Support service.
Scams, Phishing & Account Compromise
If you have clicked a suspicious link, entered a password into a fake website, allowed unexpected remote access or noticed unusual activity on an account, we can help work through the practical next steps.
Depending on what happened, assistance may include:
- changing and securing affected passwords
- enabling or resetting multi-factor authentication
- reviewing email and social-media access
- checking computers for malware or unwanted remote-access software
- reviewing suspicious browser extensions and settings
- helping secure related accounts and recovery options
For computer infection work, see our Virus & Malware Removal Melbourne service.
ACSC Partner & Practical Cyber Safety Advice
Intuitive Strategy is an Australian Cyber Security Centre (ACSC) Partner, helping us stay connected with official Australian cyber security guidance and current threat information.
For families and individuals, our focus is practical: safer accounts, stronger authentication, protected computers, sensible parental controls, safer home networking and clear advice when something suspicious happens.
For broader business security requirements, see our Cyber Security Melbourne service.
Personal & Family Cyber Safety FAQs
What personal and family cyber security help do you provide?
We help Melbourne families and individuals with parental controls, internet filtering, account security, MFA, home computer protection, Wi-Fi security, malware problems and practical assistance after scams or account compromise.
Can you set up parental controls for my family?
Yes. We can configure supported parental controls on computers, mobile devices, family accounts and online services. The available controls depend on the devices and platforms your household uses.
Can you filter adult and malicious websites across my home network?
Yes, where the home router and network configuration support it. DNS-based family filtering can help reduce access to adult content and known malicious websites across multiple devices without installing filtering software on every computer.
Can you help secure email, social media and cloud accounts?
Yes. We can help improve security for supported personal accounts using multi-factor authentication, safer recovery settings, recovery codes, password changes and reviews of suspicious sign-ins or active sessions.
Can you help if an account has been hacked or I think I have been scammed?
Yes. We can help secure affected accounts, change access credentials, review MFA and recovery settings and check relevant computers for malware or unwanted remote-access software. The exact steps depend on what happened.
Can you remove malware from a family computer?
Yes. We provide malware and unwanted-software removal for supported Windows and Mac computers and can help improve security afterwards. See our Virus & Malware Removal service for more information.
Do you provide onsite personal cyber security support in Melbourne?
Yes. We provide onsite assistance across Melbourne and remote support where the problem can be safely resolved without an onsite visit.
Will parental controls and internet filtering make my family completely safe online?
No. Parental controls, DNS filtering and security software can reduce risk and unwanted exposure, but no technical control can block every harmful website, scam or unsafe interaction. They work best alongside appropriate parental supervision and ongoing cyber-safety awareness.
Need Help Protecting Your Family Online?
Book personal cyber security, parental controls or family cyber safety support with our Melbourne team.