KB Category: E-mail Support (Outlook, Gmail, Windows Live Mail)

Our e-mail support technicians have the answers to your mailbox problems! Find your questions answered below or give us a call to get priority support on 1300-694-877.

Telstra Bigpond Username or Password recovery

For Telstra accounts use the MyAccount reset links below to recover your username or reset your password: Username recovery: https://myacct.telstra.com/forgottenUsername Password recovery: https://myacct.telstra.com/forgottenPassword   For Bigpond accounts you can request to receive an SMS with your login access details: Username SMS request: https://myid.telstra.com/forgottenUsername/ Password recovery via SMS: https://myid.telstra.com/identity/as/authorization.oauth2?response_type=code&forgottenPassword=true&PasswordReset_UsernameVerification=true&RAAInitated=true&client_id=redirectapp&goToURL=https%3A%2F%2Fwww.my.telstra.com.au%2Fmyaccount%2Foverview   Thanks to Telstra for the information resource and …

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Setting up and using POP on multiple email clients (i.e. Outlook)

If you are having trouble receiving all the emails as ‘leave a copy on the server’ via POP for your gmail account on multiple outlook clients set the following up. In your POP client settings, replace ‘username@gmail.com’ in the ‘Username’ or ‘Email’ field with ‘recent:username@gmail.com’

Modifying the PST file store location using regedit and how to move IMAP OST personal store folder

Open regedit Browse to the correct keystore location depending on your version of outlook: In Outlook 2007: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook In Outlook 2010: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook In Outlook 2013: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook Right click on the key and choose New then click String Value. String Value: ForcePSTPath with your desired data path as the value dataClick OK and edit the registry …

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My Outlook 2003 has stopped receiving emails and i get an unknown error

In order to repair your pst file you must run the ‘Inbox Repair Tool’. The Inbox Repair Tool can be found in ‘C:\Program Files\Common Files\System\MSMAPI\1033\SCANPST.EXE’. Complete the scan using the tool and select repair when prompted. It is recommended that you select the checkbox for backup when prompted before repair.

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