Data Recovery Melbourne
Data recovery support for accidentally deleted files and data on Windows or Mac computers that no longer start, where the storage drive itself remains healthy and readable.
If the drive is failed, corrupted, inaccessible or physically damaged, we can help identify that early and refer you to our specialist data recovery partner.
25+ years
Local technicians
7-day support
260+ reviews
On-site & remote
If the data matters, stop using the device
Continuing to use a computer after files have been deleted can overwrite recoverable data. If the storage device itself appears to be failing, repeated use can also make a specialist recovery more difficult.
Before doing anything else:
- stop copying new files to the affected drive
- avoid reinstalling Windows or macOS onto it
- do not initialise or format a drive containing important data
- if the drive is clicking, disappearing or cannot be read normally, stop and contact us before attempting further recovery
What We Can Recover
Recovery options depend on the device, the type of failure and what has happened since the data was lost.
Deleted Files
Basic recovery of files deleted accidentally where the storage device remains healthy and the data has not already been overwritten.
Non-Booting Windows PCs
Recover or copy important user data from Windows computers that no longer start where the storage drive itself remains readable.
Non-Booting Macs
Recover accessible user data from Mac systems that no longer boot where the underlying storage remains healthy and readable.
Healthy External Drives
Basic deleted-file recovery from external storage that is still detected and readable normally.
Data Before Reinstallation
Copy important user files before Windows or macOS is repaired or reinstalled when the drive itself remains healthy.
Specialist Recovery Referral
Failed, corrupted, inaccessible or physically damaged storage is referred to our specialist data recovery partner rather than handled in-house.
Data Recovery Services Melbourne
We start by identifying whether the problem appears to be logical, software-related or potentially physical before deciding how to proceed.
Deleted File Recovery
Attempt recovery of accidentally deleted documents, photos and other files from healthy, readable storage.
Windows Data Recovery
Recover accessible user data from a Windows computer that no longer boots when the storage device itself is healthy.
Mac Data Recovery
Copy accessible files from a non-booting Mac where the storage is still readable and has not suffered a hardware failure.
External Drive Deleted Files
Basic deleted-file recovery from external drives that remain detected, healthy and readable.
Pre-Reinstall Data Backup
Recover and copy important files before repairing or reinstalling an operating system.
Recovered Data Migration
Transfer successfully recovered files to replacement storage and help establish an appropriate backup afterwards.
Rated 5 Stars by Melbourne Customers
260+ customer reviews for IT support, computer repairs, Microsoft 365 and networking assistance.
EXCELLENT
Based on 260 reviews
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George Dalidakis
I am always happy with your efficient and prompt assistance when I need you!!
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nello compagnino
Absolutely recommend Michael he is a SUPERSTAR he is a true professional Love his work ethic and he has set my system up perfectly 👌
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Steven Kruger
I found Michael to be very knowledgeable and helpful in my quest to upgrade my desk top computer which he had upgraded approximately 1 year ago. His pricing is competitive and product knowledge professional. Thank you.
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Stephen Tingay
Amazing support 24/7. When you don’t have tech knowledge Michaels ability to help at any time is 2nd to none 👍💯‼️
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GCA
I've had lots of fantastic experiences with Intuitive Strategy. They are reliable, highly efficient, and always a pleasure to deal with. What really stands out is how quickly they respond whenever I need assistance. It's reassuring to know that if a problem arises, they're onto it straight away and get things resolved with minimal fuss. I highly recommend Intuitive Strategy to anyone looking for responsive and dependable IT support.
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Judy - LVL Group
amazing work fix my computer problem so quick . great service !!
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Tremlett Woodstar
Friendly, Prompt, knowledgeable, . . . they fixed all our apple and PC problems efficiently and importantly at an affordable price. What else is there to say, we highly recommend Intuitive Strategy for all our computer/IT needs. Toucan Glass Studio
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David Cooke
In our design practice, we really like working with the team at Intuitive Strategy. Michael & Hugh from the team are always there for us when we need them. Our most recent IT upgrade to M365Email was brilliantly handled by Hugh, who set things up for us out of office hours to make sure we had a seamless transition. Highly recommend this crew
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Alison Lamont
Thanks Michael for a wonderful outcome to our tech issues. You were a calm, patient and very competent support.
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Harley Berridge
Amazing service and quality technical work. Michael and team saved our bacon on a Sunday. They bent over backwards to fix our laptop and recover project work stuck on a faulty drive. Highly recommended!
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Kylie Zamel-Gjubini
Hugh supported our business with IT security and email domain set up and migration. Services was quick, knowledgable and took the stress out of us having to understand and manage this process.
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Lucia K
Fantastic, service as always, problems consistently fixed swifty and completely resolved. Good, prompt, consistent service is a surprise these days.
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Steven Grant
Michael was efficient, fast, friendly and extremely helpful in sorting out not only the problem contacted about but willing to spend the time to sort out several other minor issues as well.
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Sarah Ashton
Micheal was patient with me and guided me through a difficult process. Highly recommend
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Optical Oasis
We have been using Michael and his team for a number of years and cannot fault the service. Always quick on the response and extremely knowledgeable. As a small business he never makes me wait like other big businesses have in the past. My small business is always important to them.
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Robin Alfredson
The service was excellent!!
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Paul Burke
Michael is very responsive and knowledgeable. Great customer service and great outcomes!
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Scott Stephens
I would give a 10 star if I could. IT and phones are my worst nightmare when things go wrong !! Hugh is very calm , follows careful process, time efficient ! … and a gentleman with it !! .. I have already passed his details on to friends and family.
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Bruce Pattison
Excellent service & follow up from Hugh to fix an email issue & help with a new laptop. I highly recommend Hugh.
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Daniel Ingram
Hi Dealing with Michael, Hugh and the team has been a seamless experience. Hugh’s expertise and knowledge of products helped make the situation smoother. Very professional and friendly service. This Team can work through any situation. 5 stars from me & as much work as I give them Well done 😃
Deleted File Recovery from Healthy Drives
Our in-house data recovery work is focused on relatively straightforward situations where the storage device itself is still operating normally.
Typical examples include:
- files or folders deleted accidentally
- important data that needs to be copied before an operating-system repair
- data on a Windows or Mac computer that no longer boots, while the drive itself remains readable
- basic deleted-file recovery from a healthy external drive
We do not perform in-house recovery from drives that are physically damaged, corrupted, inaccessible, clicking, not detected or otherwise failing.
Deleted-file recovery from SSDs can also be limited because SSD TRIM may permanently remove deleted data.
Windows & Mac System Data Recovery
A computer that no longer starts does not necessarily mean its files have been lost.
If the internal storage is still healthy and readable, we can often access the drive separately and copy important user data before repairing or reinstalling the operating system.
This is suitable for situations such as:
- Windows or macOS boot failures
- failed operating-system updates
- damaged operating-system files
- recovering user documents and photos before a reinstall
- moving recovered files to replacement storage or a new computer
If the drive itself is inaccessible, corrupted or physically failing, we refer the recovery to a specialist rather than risk further data loss.
Failed, Corrupted or Inaccessible Storage
Some recovery jobs require specialist equipment and techniques that we do not perform in-house.
We refer these cases to Ontrack Data Recovery, including:
- hard drives that click, grind or are not detected reliably
- physically damaged or electronically failed storage
- corrupted or inaccessible hard drives
- inaccessible or corrupted SSD and NVMe storage
- failed NAS or RAID storage
- specialist recovery where ordinary file-recovery methods are not appropriate
We can help determine whether a problem is suitable for our basic recovery service or should go directly to the specialist.
Business Data Recovery Melbourne
We support Melbourne businesses where access to documents, project files, accounting data, email exports and shared storage can be business-critical.
Accounting & Finance
Legal
Dental & Healthcare
Professional Services
Education & ELC
Trades & Operations
When Data Loss Is Security-Related
Files can also disappear because of malware, account compromise, synchronisation problems or ransomware.
Our first priority in these cases is identifying whether the incident is still active and avoiding changes that could make recovery or investigation more difficult.
- disconnect an actively infected device from the network where appropriate
- check whether usable cloud or backup versions exist
- preserve passwords, recovery keys and account-access information
- avoid destructive repairs until the situation has been assessed
We do not perform specialist ransomware decryption or recovery from damaged storage in-house. Where specialist media recovery is required, we can refer the job to Ontrack.
For containment, account security and remediation, see our Cyber Security Melbourne service.
What To Do After Data Loss
The safest next step depends on whether files were deleted, the operating system has failed, or the storage device itself has developed a fault.
Do
- stop using the affected storage if important files were deleted
- note exactly what happened before the problem appeared
- keep recovery keys and passwords available
- contact us before reinstalling or formatting the computer
Avoid
- installing recovery software onto the affected drive itself
- initialising or formatting storage containing important data
- repeatedly powering a clicking or failing hard drive
- attempting DIY repairs on inaccessible or physically damaged storage
Recent Data Recovery Services
Recent data recovery and storage-related work completed for Melbourne customers.
Data Recovery
20 Aug 2026 Setup of new Synology DS925+ NAS, migration of existing photographic data, re-pathing of Lightroom catalogs, check of boot issues with Mac Mini in Richmond.
27 Jul 2026 Deleted email recovery service in Mentone.
23 Jul 2026 Deleted data restoration on Synology NAS in Hampton.
8 Jul 2026 Data destruction services for Windows laptop and MacBook Air in Hampton.
15 Jun 2026 Remote desktop access from overseas, restored deleted connection RDP file in Mentone.
Data Recovery FAQs
Can you recover deleted files?
Yes, this is one of the main types of recovery we perform. The storage device needs to remain healthy and readable, and recovery depends on whether the deleted data has already been overwritten.
Can you recover data from a computer that will not start?
Often, yes. If Windows or macOS has failed but the underlying drive is still healthy and readable, we can usually assess the storage separately and copy accessible user data before the operating system is repaired or reinstalled.
Do you recover data from failed or damaged hard drives?
We do not perform specialist recovery from physically failed, clicking, corrupted or inaccessible hard drives in-house. These jobs are referred to our specialist data recovery partner, Ontrack.
Can you recover deleted files from an SSD?
Basic deleted-file recovery may sometimes be possible where the SSD remains healthy and readable, but SSD TRIM can make deleted data unrecoverable. We do not perform in-house recovery from inaccessible, corrupted or failed SSD storage.
Do you recover data from external hard drives and USB storage?
We can perform basic deleted-file recovery where the external storage remains healthy, detected and readable. If the device is inaccessible, corrupted or physically damaged, we refer it for specialist recovery.
Do you recover data from NAS or RAID storage?
We do not perform specialist NAS or RAID recovery in-house. Failed or corrupted NAS and RAID storage is referred to Ontrack for specialist assessment and recovery.
Do you recover data from corrupted or inaccessible drives?
No. Our in-house service is intended for deleted files and data on otherwise healthy, readable storage. Corrupted, inaccessible or physically failing drives are referred to a specialist data recovery provider.
What should I do immediately after losing important data?
Stop using the affected storage, avoid reinstalling or formatting it, and do not repeatedly power up a drive that appears to be physically failing. Contact us with what happened and we can determine whether the job suits our basic recovery service or should be referred to a specialist.
Need Help Recovering Important Data?
Tell us what happened, what device or storage is affected and which files matter most. We’ll confirm whether the job suits our basic recovery service or needs specialist recovery through Ontrack.