Coronavirus (COVID-19) service update

Updated 28/10/2020

As of 11:59 pm Tuesday 27/10/2020 we are now able to offer on-site technical support to our residential and commercial customers.

Please note we will continue to offer both remote support and complimentary contactless pick-up and return for all computer repairs and any other hardware repair services where possible.

IT support services may be offered via our remote technical support software. This applies to troubleshooting, software support, start-up repairs, Office 365 setup & configuration & wireless networking technical support.

Staying safe during an on-site visit or contactless pick-up

  • If you or someone in your household is feeling unwell and you have a scheduled on-site appointment or contactless pick-up, you need to get in touch with us right away to reschedule.
  • If you or any member of your household has traveled in the last 14 days or has had contact with a confirmed COVID-19 case please contact us immediately to reschedule your service.
  • Please wear a facemask for the arrival of your technician and keep the mask on during the course of the on-site visit.
  • Please observe Australian government social distancing guidelines and maintain a 1.5-meter distance from your technician at all times.
  • Ensure your device(s) are turned on and are ready for operation prior to your technician’s arrival so that the duration of an on-site visit is as short as possible
  • For contactless pick-up please ensure your device is already unplugged (with a charger if it’s a laptop) and ready for collection & note down any relevant passwords to minimize contact and duration of pick-up visit.
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